CornerCart Troubleshooting: Issues in B2B or wholesale Discounts

if you are a store serving both B2B (Business-to-Business) and B2C (Business-to-Consumer) customers, you may encounter issues with discount targeting or integration conflicts. This article explains our recommended setup and how to troubleshoot unexpected discount behavior.

1. Recommended Setup: How to Target B2B Customers for Discounts

To ensure B2B customers receive their specific discounts using CornerCart, we recommend using customer tags and our Target Audience feature:

• Step 1: Tag Your B2B Customers
• • Make sure all your B2B customers have a unique, specific tag attached to their Shopify customer profile.
  • Example Tag: b2b-wholesale or corporate-client. This tag should be applied only to B2B customers.
• Step 2: Use Target Audience in Your Campaign
• • Create a new Cart Goal Campaign (or edit an existing one) intended for B2B customers.
  • Go to the Target Audience settings within the campaign editor.
  • Set the rules to target customers who meet both of these conditions:

1. 1. 1. Logged In Status: Select Logged in customers.
      2. Customer Tag: Target customers with the specific B2B tag you created (e.g., b2b-wholesale).

This setup ensures that the B2B campaign (and its associated discount) is only visible to customers who are logged in and identified as B2B by their customer tag.

2. Troubleshooting: Discount Not Applying Correctly

Even after setting up the targeting correctly, sometimes you might find that the discount applied to a B2B customer's cart is not correct or behaving abnormally.

• The Likely Cause: Third-Party B2B Apps

This issue often occurs when you are using a third-party app to manage B2B operations in your store, especially if that app is managing discounts or the checkout process.

The problem commonly stems from B2B apps that:

• • Use Draft Orders to create B2B purchases, rather than leveraging Shopify's native checkout and discount mechanisms.
  • Have complex code that interferes with standard cart discount applications.
  • Or apps that override our checkout button

3. Action: Contact Support for Integration Review

Because B2B app conflicts can be unique to your store's setup, the fastest way to resolve the issue is to let our team investigate.

• Action: Reach out to us with details about the B2B app you are using.
• What We Do: Our engineers can quickly pinpoint the exact issue (often related to the Draft Order API) and advise you on the necessary next steps to get CornerCart working seamlessly alongside your B2B setup.

How to Contact Support:

1. Live Chat: Use the chat icon at the bottom-right corner of the CornerCart app dashboard.
2. Email: Send a detailed message to [email protected].

Updated on: 06/11/2025