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SupportCorner FAQ & Helpdesk
Learn how to use the app features
SupportCorner: How to change FAQ page URL?
The sub-path of the FAQ page URL needs to be set from your Shopify dashboard first and then copied to SupportCorner's app settings. Don't worry, we will walk you right through these steps. First go to your Shopify Dashboard > Apps > Click on "About" on SupportCorner app. You should see a setting in the page that opens called "App Proxy URL". !(https://storage.crisp.chat/users
SupportCorner: How to add category?
Step 1: Click "Support" on the left side Step 2: Go to Categories under FAQ Step 3: Add Category on the top right side Step 4: Add the category on Untitled box and select your preferred icon as per your choice. Click Save Step 5: Successfully added the category
SupportCorner: How to enable the FAQ widget?
Step 1: Go to Support section in the dashboard Step 2: Click Closed state under Widget Step 3: Enable the widget as Side Tab or Corner Button as per the choice Step 4: Save settings Step 5: Check in View it on my store
SupportCorner: How to customize the support widget launchers
A launcher is a button like element that your visitor will click to launch the support widget. Currently we have two options for launchers. Either a floating button or a side-tab. You can add one or both of them to your store website. Go to "Support" section...> "Widget" in your app settings to customize the look and feel of the launchers.
SupportCorner: How to add articles?
You can either add an article from Category or Adding article under the Article on FAQ. Step 1: Know how to add category click here Step 2: Click Add Articles on top right side or Add New Article on the bottom Step 3: Click create new article
SupportCorner: How to delete an article?
If you want to delete an article, you can either delete from Articles tab or from Category. Select the article you need to delete. Click that Delete article on the top right side. (Deleted items cannot be reversed) Select the Category of that particular Article y
SupportCorner: How to delete a Category?
Step 1: Select the Category you want to delete from the Category lists you added. Step 2: You have to delete the articles inside the category, if there is any. Step 3: Navigate to Delete Category.
SupportCorner: How to disable the FAQ widget?
SupportCorner: How to disable the FAQ widget?
SupportCorner: How to block FAQ widget on any particular URL?
If you want to block FAQ widget on any particular URL, navigate to Support section ...> Widget...> Closed State You can give that URL on Blocked URL settings
SupportCorner: How to add a product accordion?
To add the FAQs to the product page as accordions, follow these steps: Step 1 : Go to the article you would like to show on the product Step 2 : Navigate to More options and click Link to a product Step 3 : Select Show in all products to show the selected FAQ in all the products or If you would like to show in any product, select Show in some products and give the product URL l
SupportCorner: How to change the colour of the banner on the FAQ page?
To change the colour of the banner on the FAQ page Go to "Support" section...> "Widget"...> "Opened State (widget colour) The colour of the banner settings is taking from these launcher settings, so if you update the widget colour both the FAQ widget and banner on the FAQ page will also get changed.
SupportCorner: How to change the text on FAQ widget?
Step 1: Go to "Support" section on our dashboard settings Step 2: Click Closed State under Widget settings Step 3: Edit text on Tab Text and check the preview on the right side Step 4: Save settings and Check in View it on my store
SupportCorner: How to add the contact icons on the FAQ widget and FAQ page?
To add the contact icons on the FAQ widget and FAQ page Go to "Support" section...> "Widget"...> "Opened State Currently we have an option to integrate WhatsApp, Facebook messenger, Email, SMS Contact icons will show under the search bar on the FAQ widget and FAQ page. At the moment, Contact icons integration feature is available only in Standard and Pro plan.
SupportCorner: How to embed a video to the FAQ?
To embed a video to an article, Please follow these steps Step 1: Click the article and navigate to embedded link Step 2: Give the embed URL in the box (For example: To get the embed code of a Youtube video, right click the video and copy embed code) ![Difference between normal video link and embed link](https://storage.crisp.chat/users/helpdesk/website/4569684e50e4f800/as_ktuc
SupportCorner: How to add a video to the FAQ?
For the video upload, there are two options: 1. To give the URL link in the article in our dashboard settings 2. To give the embedded URL by clicking the link on our settings [check this link how to embed a video](https://help.cornercart.io/en/article
SupportCorner: How to add an Image URL in an article?
For image upload, there is an option in the rich text editor to upload it. Once you click that you get an option to add an image URL. To get the image URL: In your Shopify's dashboard go to settings -> files, there you could upload images and get a speed optimized image URL. At the moment, image/video upload is available only in the Standard or Pro plan only.